Terms and Conditions
These terms explain how you can use our services and what you can expect from Konnect Logistics. We aim to provide reliable, transparent, and professional courier services across London and surrounding areas.
1. Introduction
This section explains the legal agreement between you and Konnect Logistics when you book or use our courier and transport services. By using our services, you agree to these terms.
2. Use of Services
Guidelines on how to properly use our courier and transport services. Our services must only be used for lawful purposes and in line with these terms.
3. Account Responsibility
You are responsible for providing accurate contact, collection, and delivery information and ensuring any booking details are correct.
4. Payments and Fees
Details about pricing, payment methods, and when payment is required. Prices may vary based on distance, urgency, vehicle type, and handling requirements.
5. Cancellations & Refunds
Our policy regarding cancellations, changes to bookings, and when refunds or partial refunds may apply depending on how far the delivery process has progressed.
6. Delivery Terms
Delivery times are estimates and may vary due to traffic, weather, or operational conditions. We are not responsible for delays outside of our reasonable control.
7. Liability
An outline of our liability in the event of loss or damage to goods. Liability is limited in line with our insurance coverage and applicable UK law.
8. Prohibited Items
Certain items are not permitted for transport, including illegal, dangerous, or hazardous goods. We reserve the right to refuse any unsafe shipment.
9. Termination
We may refuse service or suspend future bookings if these terms are breached or if unsafe or prohibited items are presented for delivery.
10. Changes to Terms
We may update these Terms & Conditions from time to time. Continued use of our services means you accept the updated terms.
Terms and Conditions
Have Questions About Our Terms?
If anything is unclear or you need more information about how our services work, our support team is here to help.